Regretfully, we cannot offer a refund because of the custom nature of our products. Custom Stix™ offers you a chance to review your stick artwork during the design process in order for you to understand exactly what you are ordering. We advise you to use this "preview" on all orders for this reason.
For items that are damaged during shipping, simply inform us by email within 48 hours of receiving them. We will promptly make arrangements to have them shipped back, replaced, and returned to you as soon as possible. Please do not dispose of the shipping package that you received the sticks in.
We cannot replace your sticks if they break, crack, or chip. This is normal over time for average wear and tear with hickory drumsticks. You can trust that Custom Stix™ uses the best hand selected USA hickory, 5B wood tip drumsticks made. Custom Stix™ are smooth, straight, and consistent and will provide a great visual and physical playing experience.
Last Updated: 11/02/2013